Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Last updated: 2 October 2026
Who we are
ItinFOYU is a private tour and bespoke itinerary service operating in Indonesia. We are based in Australia and can be contacted at [email protected] or via WhatsApp at +61 434 090 775. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website at itinfoyu.com.
Information we collect
We collect personal information only when you voluntarily provide it to us. This includes information submitted through our enquiry form, booking request form, or custom itinerary builder. The information we may collect includes: your full name, email address, phone number or WhatsApp number, travel dates and destination preferences, group size and any special requirements you share with us, and your preferred method of contact. We do not collect payment card details through our website. Any payment processing is handled securely by our payment provider.
How we use your information
We use the information you provide solely to respond to your enquiry, prepare your personalised itinerary and quote, communicate with you about your booking, and improve our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted service providers (such as local guides and drivers) only to the extent necessary to fulfil your tour booking, and only after you have confirmed your booking with us.
Cookies and website analytics
Our website uses essential cookies required for the site to function correctly. We may also use analytics tools to understand how visitors use our site — for example, which pages are most visited. This data is aggregated and anonymous; it cannot be used to identify you personally. You can disable cookies in your browser settings, though this may affect some functionality of the site.
How we store your data
Your information is stored securely on our servers. We retain enquiry and booking data for as long as necessary to provide our services and comply with our legal obligations. If you would like us to delete your personal information, please contact us and we will action your request promptly.
Your rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request that we delete your information, and withdraw consent for us to contact you at any time. To exercise any of these rights, please contact us at [email protected].
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Governing law
This Privacy Policy is governed by the laws of Australia. By using our website, you consent to the collection and use of your information as described in this policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or via WhatsApp at +61 434 090 775.